BetaQuick LLC operates AI voice agent services for healthcare organizations, businesses, and government agencies. This Privacy Policy describes how we collect, use, disclose, and protect information in connection with our website and services.
BetaQuick LLC ("BetaQuick," "we," "us," or "our") operates AI voice agent services for healthcare organizations, businesses, and government agencies. This Privacy Policy describes how we collect, use, disclose, and protect information in connection with our website (betaquick.com) and our AI voice agent services (Morgan and government solutions).
This policy applies to information collected through our website and through our AI voice agent services. It does not apply to information collected or processed by our clients independently through their own systems.
Website visitors: We collect standard web analytics data including page views, referral sources, browser type, and approximate location. We do not use tracking cookies beyond analytics.
Voice call data: When callers interact with BetaQuick AI voice agents deployed by our clients, we collect call recordings, transcriptions, and structured data extracted from those calls. This data is collected on behalf of and under the direction of the client organization that deployed the voice agent.
Contact inquiries: When you contact us via email, phone, or booking link, we collect the information you provide including your name, organization, contact information, and the content of your inquiry.
We use collected information to: provide and operate our AI voice agent services; push structured call data to client backend systems (EMR, CRM, government eligibility systems) as directed by clients; improve the accuracy and performance of deployed AI voice agents; respond to inquiries and provide customer support; and fulfill our contractual obligations to client organizations.
We do not sell personal information to third parties. We do not use call data collected on behalf of clients for any purpose other than providing services to those clients.
BetaQuick operates as a Business Associate under HIPAA for clients that are Covered Entities. We execute Business Associate Agreements (BAAs) with all healthcare clients. Protected Health Information (PHI) collected through Morgan deployments is handled in accordance with HIPAA requirements and the terms of applicable BAAs.
Call recordings and transcriptions are retained for the period specified in client agreements, typically 7 years for healthcare deployments in compliance with applicable retention requirements. Contact inquiry data is retained for 3 years. Website analytics data is retained for 26 months.
Upon termination of a service agreement, BetaQuick will provide a data export to the client and delete client data within 60 days, unless a longer retention period is required by law or the applicable BAA.
We implement appropriate technical and organizational measures to protect information against unauthorized access, disclosure, alteration, or destruction. These measures include encryption in transit and at rest, access controls, and regular security reviews.
No method of transmission over the internet is completely secure. While we strive to use commercially acceptable means to protect your information, we cannot guarantee absolute security. We will notify affected clients in the event of a confirmed data breach as required by applicable law and contractual obligations.
Our services integrate with third-party systems including Availity (insurance verification), NexHealth (EMR integration), VAPI (AI voice infrastructure), and various CRM and EMR platforms. Each third party processes data according to their own privacy policies. We select third-party partners that maintain appropriate data security standards.
We use Google Analytics and Ahrefs Analytics on our website to understand visitor behavior. These services may set cookies and collect usage data in accordance with their respective privacy policies.
Depending on your location, you may have rights to access, correct, or delete personal information we hold about you. Requests related to call data collected through client-deployed AI voice agents should be directed to the client organization that deployed the service, as BetaQuick processes that data on their behalf.
Requests related to contact inquiry data or website data may be directed to us at info@betaquick.com. We will respond to verifiable requests within 30 days.
For privacy-related inquiries, contact BetaQuick LLC at:
For terms governing your use of our services, see our Terms of Service.
We may update this Privacy Policy from time to time. We will post the updated policy on this page with a revised "last updated" date. For material changes, we will provide additional notice to clients via email. Continued use of our services after any changes constitutes acceptance of the updated policy.