AI Document Processing
Pulling structured data out of forms, claims, contracts, and intake. The pillar covers architecture, the compliance bar, eval pipelines, and what we deliver in a discovery sprint.
Capability guides for the people who ship AI under their own engagements. Federal contractors, commercial system integrators, and service firms. Architecture, compliance, when something is the right call, and when it is not.
One pillar per capability. Each one covers architecture, the compliance bar, when it works, when it does not, and what a delivered build actually contains. Audience-specific deep dives follow each pillar.
Pulling structured data out of forms, claims, contracts, and intake. The pillar covers architecture, the compliance bar, eval pipelines, and what we deliver in a discovery sprint.
Voicebots and IVR replacement on Amazon Connect. Deflection rates, warm-handoff design, PSAP-safe routing for 911-adjacent traffic. The deep guide for federal, state, and local government programs.
Real-time retrieval and suggested answers beside the agent. Handle-time impact, integration patterns, what to do when the CRM is the bottleneck.
Routing and prioritization for cases, claims, and tickets. Pre-summarization for the human caseworker. Where automation ends and judgment begins.
The unglamorous prerequisite to everything else. Cleaning, structuring, and governing the data the AI will read. Often where the real cost is hiding.
Getting AI authorized for production. NIST AI RMF, OMB M-24-10, the eval pack your agency reviewer actually opens. Federal-focused.
Grounding every LLM answer in your own documents, contracts, and policies. Chunking strategy, embeddings, vector stores, citation-first retrieval, and the guardrails that keep hallucinations out of production.
Multi-step agents that plan the work, call the tools, and complete the task end-to-end. Orchestration patterns, tool interfaces, governance rails, evaluation harnesses, and the human-in-the-loop moments that make agents production-safe.
Each pillar collects every deep-dive we have published for that audience - sector pages on architecture, compliance, procurement paths, and use cases. Pick yours.
311, public works, permits, courts, parks, water utility billing - every line a city resident calls.
Federal and state agency call modernization. Medicaid, SSA, unemployment, vital records, FOIA, DMV.
Patient intake, EHR-integrated scheduling, prescription refills. HIPAA-compliant AI receptionists.
Crisis lines, intake, group therapy scheduling, no-show reduction for clinics and treatment centers.
Apartment leasing, maintenance triage, HOA inquiries, multi-site portfolio communications.
AI receptionists for general, pediatric, and specialty dental. Hygiene recall, emergency triage, PMS integration.
Personal injury intake, family law, criminal defense, immigration. After-hours capture of every lead.
New deep-dives from across the verticals. For the full archive in a sector, use the audience pillars above.
The 5-stage agent loop - plan, act, observe, decide, commit. Architecture patterns, framework choices, deterministic-first design, governance rails, and the discovery sprint.
The 5-stage RAG playbook - corpus, chunk-and-enrich, index, hybrid retrieve, generate-with-citations. Vector vs graph vs agentic patterns, evaluation, and the discovery sprint.
The 5-stage pipeline, data quality framework, vector + lakehouse architecture (Databricks, Snowflake, AWS, Azure), governance, and the discovery sprint.
NIST AI RMF, OMB M-24-10, FedRAMP-aligned models, the eval pack that gets you through agency review, and the discovery sprint.
Four modes, architecture, platform integrations (ServiceNow, Zendesk, Salesforce, Jira, Freshdesk), compliance, ROI, and the discovery sprint.
What agent assist looks like when it actually ships. Four modes, architecture, latency budget, platform integration patterns, compliance bar, ROI, and the discovery sprint.
AI voice for city sanitation - missed pickups, schedule lookups by address, bulk item requests, holiday shifts. Integrates with Recycle Coach.
AI voice for city & county property tax calls - due dates, payment status, installment plans, PCI-safe payment handoff. Tyler Munis, PayIt.
Vertical sub-articles and the long-form workflow guide. Specific use cases inside larger pillars.
Twenty minutes. Bring the engagement, the contract or client account, and the capability your customer is asking for. We will tell you fast whether a paid discovery sprint is the right next step.