AI voice agent for medical practices that cannot afford to leave a patient call unanswered.
Medical practices run on phone volume. Appointment requests, prescription refills, referral inquiries, urgent symptom questions, after-hours concerns. The calls do not stop at 5pm. But your staff does.
Aria answers every patient call — 24 hours a day, 7 days a week. It handles routine inquiries, books appointments directly on your scheduling system, routes urgent calls to the appropriate clinical staff, and pushes complete structured notes to your EMR via NexHealth before the patient hangs up.
Your clinical staff focuses on care. Aria handles everything on the phone.
Every inbound patient call answered within one ring, day or night, weekends and holidays included. No hold times. No voicemail. No calls going unanswered during lunch or after hours.
Aria books, reschedules, and confirms appointments directly on your scheduling system in real time. Patients get the appointment they need without waiting on hold or calling back during business hours.
Aria identifies urgent and emergent calls through structured triage questions and routes them immediately to the appropriate clinical staff member — on-call physician, nurse line, or emergency protocols — while staying on the line with the patient.
Every patient interaction — call reason, symptoms described, appointment booked, routing decision — is documented as a structured note and pushed directly to your EMR via NexHealth integration. Zero manual entry. Zero transcription delay.
Aria collects complete prescription refill requests — medication name, dosage, pharmacy, prescribing physician — and routes them to the appropriate staff member with a complete structured note in the EMR.
Every call, every routing decision, every appointment booked, and every note pushed is visible on the BetaQuick dashboard in real time. Full call volume analytics, after-hours activity logs, and staff routing metrics in one place.
Aria answers within one ring, 24/7. The patient is greeted in a professional voice trained on your specific practice, providers, and workflows.
Appointment request. Prescription refill. Urgent symptom. Test results inquiry. Billing question. Aria identifies the nature of the call through natural conversation and routes accordingly.
Appointments are booked. Refill requests are collected and documented. General inquiries are answered from your practice knowledge base. No staff involvement required.
Calls identified as urgent are routed to the appropriate clinical staff member with full context — patient name, presenting concern, and call transcript — before the transfer completes.
Every call produces a complete structured note pushed to your EMR via NexHealth. The record is in your system before the patient hangs up.
Answers all inbound patient calls, handles appointment scheduling, routes urgent calls to clinical staff, and pushes structured notes to the EMR via NexHealth. Running 24/7 including weekends and holidays.
Call and experience exactly what your patients will hear — day or night.