These Terms of Service govern your use of BetaQuick LLC's website and AI voice agent services. By accessing our website or entering into a service agreement with BetaQuick, you agree to these terms.
These Terms of Service ("Terms") constitute a legally binding agreement between you ("Client" or "you") and BetaQuick LLC ("BetaQuick," "we," "us," or "our"), a Maryland limited liability company. By using our website at betaquick.com, scheduling a demo, or entering into a service agreement, you confirm that you have read, understood, and agree to be bound by these Terms.
If you are entering into these Terms on behalf of an organization, you represent and warrant that you have authority to bind that organization. If you do not agree to these Terms, do not use our services.
BetaQuick provides fully managed AI voice agent services, including:
Services are provided as a fully managed solution. BetaQuick handles deployment, configuration, monitoring, and ongoing optimization. Clients are not required to manage AI infrastructure, but are responsible for providing accurate configuration requirements and maintaining integrations with their own systems.
As a client, you agree to:
BetaQuick serves as a Business Associate under HIPAA for clients that are Covered Entities or other Business Associates as defined under 45 C.F.R. § 160.103. A Business Associate Agreement ("BAA") is required before any Protected Health Information ("PHI") may be processed through BetaQuick services.
BetaQuick implements HIPAA-compliant technical safeguards including end-to-end encryption in transit and at rest, access controls, audit logging, and breach notification procedures. The specific obligations of each party are governed by the executed BAA, which supplements and is incorporated into these Terms for applicable clients.
Clients remain the Covered Entity and retain responsibility for their own HIPAA compliance obligations, including Notice of Privacy Practices, patient rights, and minimum necessary standards for the information they direct BetaQuick to collect.
BetaQuick delivers through partner contract Texas Department of Information Resources (DIR) DIR-CPO-6057 (held by partner Compass Solutions, LLC), active through October 2030, which enables Texas state agencies, public institutions of higher education, local governments, and other eligible entities to procure BetaQuick services at pre-negotiated rates without a separate competitive bidding process.
Government clients procuring services through cooperative purchasing vehicles or other contract vehicles agree that the terms of the applicable contract vehicle govern procurement and pricing, while these Terms of Service govern the technical and operational aspects of service delivery.
BetaQuick is certified as a Historically Underutilized Business (HUB) in Texas. Government clients requiring specific compliance certifications, data residency requirements, FedRAMP authorization, or other regulatory accommodations should discuss requirements with BetaQuick during the scoping process.
You may not use BetaQuick services to:
BetaQuick retains all rights, title, and interest in and to the BetaQuick platform, AI models, workflows, software, and all improvements thereto. Nothing in these Terms transfers any intellectual property rights to the Client.
Client data - including call recordings, transcriptions, and structured data extracted from calls - belongs to the Client. BetaQuick receives a limited license to use Client data solely to provide and improve services to that Client. BetaQuick does not use Client-specific data to train general AI models or share it with other clients.
Any custom AI voice scripts, knowledge bases, or workflows developed specifically for a Client pursuant to a paid configuration engagement become jointly licensed: BetaQuick retains the right to use underlying technology and methodology; the Client retains the right to use the specific content developed for their deployment.
Fees for BetaQuick services are set forth in the applicable Order Form, Statement of Work, or contract vehicle pricing schedule. Unless otherwise specified:
Government clients subject to net-30 or net-45 payment terms under applicable contract vehicles are exempt from late payment interest for the duration of those standard government payment cycles.
BetaQuick targets 99.9% monthly uptime for all production AI voice agent deployments. Scheduled maintenance windows are communicated at least 48 hours in advance and are excluded from uptime calculations.
Service credits for uptime shortfalls below the target are provided as specified in the applicable service agreement. Credits are the sole remedy for service unavailability and do not constitute a waiver of any other rights.
BetaQuick is not responsible for downtime caused by: third-party infrastructure failures (telephony carriers, cloud providers); Client-side system outages; Force majeure events; or Client actions that cause service degradation.
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, BETAQUICK'S TOTAL LIABILITY TO CLIENT FOR ANY CLAIMS ARISING UNDER OR RELATED TO THESE TERMS OR THE SERVICES SHALL NOT EXCEED THE TOTAL FEES PAID BY CLIENT TO BETAQUICK IN THE THREE (3) MONTHS IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO THE CLAIM.
IN NO EVENT SHALL BETAQUICK BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING LOSS OF PROFITS, LOSS OF DATA, BUSINESS INTERRUPTION, OR COST OF SUBSTITUTE SERVICES, EVEN IF BETAQUICK HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
The foregoing limitations do not apply to: (i) BetaQuick's indemnification obligations; (ii) damages arising from BetaQuick's gross negligence or willful misconduct; or (iii) BetaQuick's breach of its HIPAA obligations under an executed BAA.
Client agrees to indemnify, defend, and hold harmless BetaQuick and its officers, directors, employees, and agents from and against any claims, damages, losses, and expenses (including reasonable attorneys' fees) arising out of or related to: (i) Client's use of the Services in violation of these Terms; (ii) Client's violation of applicable law; (iii) any data or content provided by Client that infringes third-party rights; or (iv) Client's failure to obtain required consents from callers.
BetaQuick agrees to indemnify Client against third-party claims alleging that the BetaQuick platform, as used in accordance with these Terms, infringes a valid U.S. patent, copyright, or trademark.
Either party may terminate a service agreement upon 30 days' written notice if the other party materially breaches these Terms and fails to cure the breach within 15 days of receiving written notice.
BetaQuick may suspend or terminate service immediately upon written notice if: (i) Client fails to pay undisputed fees within 60 days of due date; (ii) Client uses the service in a manner that creates legal liability for BetaQuick or other clients; or (iii) Client violates the HIPAA provisions of Section 4.
Upon termination, BetaQuick will provide Client a data export of all call recordings and transcriptions in a standard format within 30 days. After 60 days post-termination, BetaQuick has no obligation to retain Client data unless required by applicable law or the executed BAA.
These Terms are governed by and construed in accordance with the laws of the State of Maryland, without regard to conflict of law principles. Any dispute arising under these Terms shall be resolved by binding arbitration administered by the American Arbitration Association under its Commercial Arbitration Rules, with proceedings conducted in Baltimore, Maryland.
Notwithstanding the foregoing, either party may seek injunctive or other equitable relief in any court of competent jurisdiction to prevent irreparable harm pending the resolution of arbitration. Government clients subject to sovereign immunity or other jurisdictional requirements should discuss dispute resolution terms during contracting.
If any provision of these Terms is found unenforceable, the remaining provisions remain in full force and effect.
For questions about these Terms of Service, contact BetaQuick LLC at:
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